We understand how important it is for you to receive your jewelry purchase promptly and safely. At Beyondgem, our priority is to serve your needs in the manner you request.
Processing & Delivery Time
Please be sure to review the shipping & processing time listed on your particular product. The processing time of your product is listed directly under product specification beneath the "USA Flag logo" button on your jewelry item's information page. Choosing an Express or expedited shipping method does not mean that the processing and manufacturing time on your product will be faster. Please also keep in mind that "Business Days" do not include weekends or holidays.
Beyondgem offers the following shipping options for every purchase. For your protection, all shipments are insured for their full list price.
United States Shipping Options
- Complimentary ground Shipping (4-7 days) – FREE
- Express Shipping Service (3-5 days) - $9.95
- Expedited Shipping Service (1-2 days) - $24.95
*PO Box Orders will be shipped via USPS as per the above shipping options
**Some Special Deal Products will be shipped via USPS if Complimentary Shipping is selected
International Shipping Options
- Canada - Standard Shipping (USPS) - $19.95
- Canada - Expedited Shipping (UPS or USPS Express Mail) – $39.95
- All other International Destinations – UPS Express Shipping - $45.95
*Please note that any additional customs or import duties must be paid for by the recipient.
Military APO/FPO Shipping Options
- USPS Military Addresses - FREE
In order to serve you better, we would like to explain our shipping policies:
Please note that orders received after 3:00 PM EST will be processed the following business day. While determining the arrival day of your purchase, count business days only. The first shipping day will be the day after your order is processed.
International, PO Box, or APO Military Shipping Service is not available on certified loose diamond purchases made with a Credit Card. Bank Wire Transfer Payment is required for all certified loose diamond orders destined for an International, PO BOX, or APO Military address. All certified loose diamond orders purchased with a credit card must be shipped to a physical address within the United States.
We work closely with our shipping partners to ensure timely delivery of your purchases. However, Beyondgem is not responsible for any weather related delays that may occur after your order is shipped. We apologize for any delays that may occur while in transit and our customer service department will work closely with you to re-route any packages that may be affected.
Requests for alterations
If you have made an alterations request for your purchase -- such as ring or bracelet sizing -- please allow 5 business days to process your special requests.
If you have any further questions or concerns regarding our policies, please contact us at firstname.lastname@example.org.